Terms and Conditions

Welcome to Resoken.com, we are a user-centric platform dedicated to independent and expert-driven research. We provide transparent clinical data, our empirical logs of enquiry, and we always aim for a scientific consensus. We also connect people with vetted local providers of regenerative, rejuvenative and musculoskeletal (MSK) treatment modalities.

You agree to the Terms and Conditions (also called “Terms” throughout this page) listed here when you access or use our website, platform and/or any of our related services,

Hence, please read these Terms and Conditions carefully before using Resoken.com. And if you do not agree to these Terms, please do not use our website, services or platform.

The information provided on Resoken.com is solely for informational purposes only. So by using our website, platform and all of our related services, you acknowledge and agree to this. We provide independent research, objective empirical data, field observations and anecdotal reports so you can make your own independent decisions. You should never take the information provided here as direct medical advice. This isn’t a substitute for a real consultation with a qualified healthcare professional.

Acceptance of Terms: By using our website, platform and related services, you confirm that you’ve read and understood the Terms, outlined here. The content on this page serves as a legal agreement between You (the user) and Resoken.com (us). Again, if you do not agree with any specific part of our Terms, please do not use our services.

Changes to Terms: We do so regularly update these terms to reflect changes to our platform, website or service. Hence, we reserve the right to modify or update the content contained herein at any time. We’ll always provide notice of any significant changes that might impact you as a user beforehand, and you can always see the last updated date of these Terms, at the bottom of this page. Your continued use of the Resoken platform and website after such changes constitutes your acceptance of the new Terms.

Contact Information: Resoken is the trading name for Dalch Ventures Ltd with company number 14434585.

Our VAT Registration Number is 454 7277 67.

Our registered office address is: Forma House, 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE.

For any questions about these Terms, please contact us at [email protected]

Additionally, if you prefer traditional mail, correspondence can be sent to our registered office.

In these Terms and Conditions, the following definitions apply:

• We, Us or Our: Refers to us (Resoken.com) including our founder, owners, directors and employees.
• User, You or Your: Refers to you, the user, or any individual who accesses or uses our platform, website and related services.
• Provider, Providers: Refers to any healthcare provider, specialist, doctor, practice or clinic that we have on our platform.
• Platform: Refers to our website, search function, Resoken dashboard, Resoken enterprise software (Resoken Suite) and the entire Resoken app.
• Content: This includes all of our text, custom graphics, custom images, any potential audio files, video files, our software, custom data compilations, and any other form of information capable of being stored on a computer that appears on or forms part of this website.
• Service: This refers to any related services provided by us (Resoken.com). This includes but is not limited to, our Resoken software, our user-centric treatment-finding service, any potential reviews of clinics and treatments, research articles and more.
• Clinics: This simply refers to the healthcare providers, such as private or public sector practices, clinics, and other entities listed or reviewed on our website.
• Treatment Information: This refers to the details of the regenerative and musculoskeletal (MSK) treatments provided by the Clinics on our platform.
• Personal Data: This is any potential information that can be used to identify a User. Please check our Privacy Policy for further details.
• Account: This means the account registered by a User to access certain features of our Service.
• Third-Party Services: These are services provided by entities other than Resoken.com. They may be linked to or integrated with our website or platform.

We define the terms “Service,” “User,” “Content,” “Clinics,” “Treatment Information,” “Personal Data,” “Account,” and “Third-Party Services” in this section so we can clarify their exact meaning within the context of Resoken.com. These definitions are important and should be clear. Since in the following sections of this page, we’ll discuss the rights, obligations, and limitations of both you (the users) and us (Resoken.com).

When you (the User) visit or use our website (Resoken.com) you are expected to act ethically and responsibly. This includes, but is not limited to:

• Accurate Information: You should provide true, accurate, current, and complete information. Specifically, when you create an account with us, or use our related services.
• Compliance with Laws: You should be aware of any relevant local or national laws (in some cases international laws) and regulations. And you should always adhere to them.
• Respectful Conduct: You must always be respectful. Specifically, when interacting with other users and Clinics, or potentially any other entities you may encounter on our website or platform. Please never harass and discriminate. And please refrain from any type of offensive behaviour. We will not tolerate it.
• Content Standards: The content you (the User) contribute to our platform or website must be honest, respectful, and in compliance with our content guidelines. This content can be user-submitted reviews, comments, etc.
• Security: You as a User have a responsibility to keep your account information confidential and secure. This account information includes passwords, usernames, emails and other user-related data. If you believe your account’s security has been compromised, please notify us immediately at [email protected]

When the users adhere to these responsibilities and proactively exhibit cordial behaviour, which goes above and beyond the responsibilities listed here, they help contribute to a beneficial, cohesive and uplifting environment for all participants.

Resoken.com is a user-centric, digital platform which operates on a national level to help connect people with vetted local Musculoskeletal (MSK), Restorative, Rejuvenative, Regenerative Medicine service providers across the United Kingdom.

We maintain our own unique database of local service providers and have an on-site search function, helping users find the most befitting specialist according to their desired parameters.

We also conduct independent scientific research and publish it on our platform. The aim is to supply the users with all the necessary data points so they can be better equipped when talking to their physician or healthcare provider.

• Nature of Service: Resoken.com prioritises the users’ best interests first and foremost. Independent data, easy-to-mentally-digest and our custom database of local healthcare providers make the user journey much more efficient, informed and aligned with reality.
• Modifications and Availability: We continuously strive to improve our Service. Therefore, you may expect changes to the features, functionality, and content at any time. We do always strive for consistent uptime of our servers and Service, but there might be planned maintenance or unforeseen technical issues which may impact availability.
• No Medical Advice: The information provided through our Service should not be considered medical advice. It is for informational and educational purposes only. Users should always seek the advice of qualified healthcare professionals.
• Third-Party Links and Services: Our Service may include links to third-party websites or services. These are mostly scientific journals, scientific databases, and more. However, Resoken.com is not responsible for the content or practices of these third-party sites. We encourage each user to review the terms and policies of each third-party link.

We aim to supply the user with both the full body of scientific research on a given topic, a succinct and easy-to-understand summary and to help them find vetted local providers that align with the user’s needs, goals and treatment types.

We always encourage users to critically evaluate the information available on our platform. If you have any suggestions, please feel free to contact us at [email protected].

We maintain a strict intellectual property rights policy, as is needed to foster a cohesive, respectful and user-centric community. But also to always remain compliant with the pertinent laws, rules and regulations.

• Ownership of Content: All content on Resoken.com is the property of Resoken (Resoken.com) or our service and infrastructure partners. This includes text, graphics, logos, images, videos, software, and more. All are protected by international copyright and intellectual property laws.
• User-Generated Content: Users may post reviews and comments, as long as those do not infringe on intellectual property rights, or privacy rights, or is in any way unlawful.
• Restrictions on Use: The content of Resoken.com may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without our prior written consent.
• Trademark Information: The trademarks, logos, and service marks displayed on Resoken.com are registered and unregistered marks of Resoken.com. Nothing contained on the website should be construed as granting any license or right to use any trademark without our prior written permission.

We always encourage the sharing of information and open discourse. But evidently, this still needs to happen within the bounds of mutual respect and respect for intellectual property rights, and other applicable rules and regulations.

Resoken.com has limited liability. This includes limitation of liability, warranties and indemnification.

• Limitation of Liability: We at Resoken.com shall not be liable for any damages. No matter if said damages arise out of or are related to your use of our platform and website. Examples of such damages are, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
• Disclaimer of Warranties: The Service we provide is on an “as is” and “as available” basis. There aren’t any express or implied warranties of any kind. We do strive for completeness when conducting our research, but we evidently cannot guarantee 100% accuracy, since that is not a scientifically prudent stance. You’re always free to contact us in relation to our service. We only implore you to remain reasonable and approach us in good faith, since we’ll always do the same for you.
• Indemnification: You, the user, agree to indemnify and hold harmless Resoken.com. This includes our partners, directors, officers, agents, and employees.

Users acknowledge the inherent risks and limitations of the scientific method. And since Resoken.com champions the scientific method, we also outline the limitations and potential blind spots. So, as previously stated, users should always speak with a healthcare professional before undergoing treatment.

Resoken.com reserves the right to update or modify these Terms and Conditions at any time. We’ll also update these Terms accordingly whenever we update a facet of our Service, website or platform. You’ll see these changes reflected immediately and posted here.

• Notification of Changes: We’ll always notify you of significant changes to these Terms. But it’s evidently also important that you proactively review our Terms periodically just to remain informed and in the loop.
• Acceptance of Revised Terms: Any user that continuously uses our Service following any changes to these Terms acknowledges that they have read these Terms and agree to these Terms.

As we mentioned throughout these Terms, we always strive for completeness of information and full transparency. The goal is to help the user navigate the medical landscape and remain well-informed. If you have an account with us, we’ll update you of any important changes to our Service, Terms, website, platform, and more.

This section outlines our legal framework. As well as the jurisdiction governing these Terms and Conditions.

• Applicable Law: Resoken.com is registered in the United Kingdom and operates in accordance with the laws of the United Kingdom.
• International Use: International users agree to comply with all local laws. Specifically, those regarding online conduct and acceptable content.
• Jurisdiction: Since we are based in the United Kingdom, any disputes related to these Terms or the use of Resoken.com shall be resolved in the United Kingdom courts. You can always contact us at [email protected] or [email protected] if you have any enquiries.

Both national and international users agree and acknowledge this section of our Terms when using our website, platform or Service. We do implore international users to proactively assess their local pertinent laws and regulations.

We’re also adding a Miscellaneous section here, in case the other sections of our Terms didn’t cover some of these topics below.

• Severability: If you (the user) think any of our Terms are unreasonable, incorrect, void or cannot be enforced, then please contact us. We’ll discuss the matter with our solicitors, and update you accordingly. We reserve the right to sever from these Terms any such instances. And they shall not affect the validity and enforceability of any remaining Terms.
• Waiver: Resoken.com’s choice not to enforce any term does not waive that term or any of the remaining ones. Not asserting a right does not mean giving up that right.
• Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without Resoken.com’s prior written consent.
• Entire Agreement: These Terms constitute the entire agreement between you and Resoken.com. They govern your use of our Service, website and platform. And they supersede any prior agreements between you and Resoken.com.

We’ll remind our users one final time, to always be proactive, reasonable and to do their due diligence. Resoken.com is an empirical platform which provides independent data points, independent research and vetted local providers.

For any questions or concerns regarding these Terms and Conditions, or any other enquiries about Resoken.com, please contact us at:

• Email Address: [email protected] or [email protected]
• Mailing Address: Forma House, 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE.
• Phone Number: 0330 223 53 92

Our team is available during our work hours. And we’re ready to provide assistance or address any queries and feedback you may have. No matter if it’s related to these these Terms our our Service at large. We always encourage open communication, empirical research and independent decision-making. Our solitary objective is helping users throughout their medical journey, providing support and maintaining an understanding, collaborative community.