Reviews Policy

Welcome to the Reviews Policy of Resoken. This policy outlines the framework and guidelines for the collection, moderation, and publication of reviews on our website, resoken.com. Reviews are a critical component of our service, offering valuable insights and feedback about the regenerative and musculoskeletal clinics listed on our platform. 

Initially, reviews may be sourced from third-party platforms to provide some relevant anecdotal data, but as our services evolve, we aim to include direct user submissions. If the reviews are from third-party platforms, that will be clearly stated. This policy aims to ensure that reviews are genuine, relevant, and helpful to our users while maintaining the integrity and reliability of our platform.

Our reviews are sourced to provide users with comprehensive and reliable information about clinics. Initially, reviews may be aggregated from reputable third-party platforms, offering a broad spectrum of patient experiences and opinions. As our platform evolves, we plan to incorporate a feature allowing users to submit reviews directly to Resoken. 

This dual approach ensures a wide range of feedback, enhancing the decision-making process for our users while we transition to a more integrated review system.

As we expand our services, Resoken will enable users to submit their own reviews directly on our website. This feature, when available, will allow users to share their personal experiences and insights about the clinics listed on our platform. 

Detailed guidelines and criteria for submitting reviews will be established to ensure that all user-generated content is constructive, respectful, and in line with our content standards. This part of our policy will be further developed and refined as we implement the direct review submission functionality.

To maintain the integrity and reliability of our review content, Resoken will employ a moderation and verification process. This process will apply both to third-party sourced reviews and to direct user submissions once available. Our goal is to ensure that all reviews on our platform are authentic, relevant, and provide a fair representation of the clinics.

The moderation process will be designed to identify and remove fraudulent, inappropriate, or misleading reviews. We commit to implementing fair and transparent methods to verify the authenticity of the reviews without compromising user privacy.

The content of reviews, whether sourced from third parties or submitted directly by users, must adhere to certain standards to ensure usefulness and appropriateness. Reviews should be honest, factual where stating specific experiences, and respectful in tone.

They must not contain any offensive, discriminatory, or hateful language. Reviews should focus on the user’s personal experience and not include irrelevant or unrelated content.

Additionally, reviews must comply with applicable laws, avoiding defamatory statements or the violation of others’ rights. These standards help maintain a constructive and informative environment for all users.

If a review is found to violate our content standards or is otherwise inappropriate, Resoken will take steps to address the issue.

This may include removing the review, contacting the reviewer for clarification or modification, and, in cases of repeated or severe violations, restricting the user’s ability to post future reviews.

Users and clinics alike will have the ability to report reviews they believe are in breach of our policy. Each report will be evaluated carefully to ensure fairness and accuracy in our review content.

Reviews, whether from third-party sources or submitted directly by users, are an integral part of our platform. They will be displayed on our website and may be used in various ways to inform and guide users in their decision-making process.

Our intention is to present reviews in a manner that is helpful, transparent, and reflective of the genuine experiences of individuals with the listed clinics. We also reserve the right to use reviews in promotional materials or other communications, always adhering to privacy and data protection regulations.

We may update this Reviews Policy from time to time to reflect changes in our services, user feedback, legal and regulatory developments, or the evolution of our review system. 

Such modifications will be communicated on our website, and your continued use of the service following any changes indicates your acceptance of the new policy. We recommend that users review this policy periodically to stay informed of any changes. 

This proactive approach ensures our policy remains relevant and effective in managing our review content.